Privacy Policy
Last updated: April 11, 2025
1. Introduction
At Lanchava Creative ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our website or contact forms
- Request quotes for our services
- Book consultations or meetings
- Subscribe to our newsletter or marketing communications
- Engage with our social media content
- Provide feedback on our services
This information may include your name, email address, company name, phone number, project requirements, budget information, and any other information you choose to provide.
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, operate, and maintain our marketing and design services
- Create custom websites, branding, and marketing materials
- Manage SEO campaigns and digital marketing strategies
- Process print production orders and manage projects
- Communicate with you about project updates, quotes, and services
- Send marketing communications about our services and industry insights
- Improve our services and develop new offerings
- Provide customer support and respond to inquiries
4. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
5. Third-Party Services
We may use third-party services that collect, monitor, and analyze data to improve our services. These third parties have their own privacy policies addressing how they use such information.
For our services, we may work with:
- Website hosting and domain services
- SEO and analytics tools (Google Analytics, Search Console)
- Social media platforms and advertising networks
- Print production and fulfillment services
- Payment processing services
- Email marketing and CRM platforms
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Specifically:
- Project-related information is retained for the duration of the project plus 7 years for business records
- Marketing communications data is retained until you unsubscribe or request deletion
- Website analytics data is retained for up to 26 months
- Contact form submissions are retained for up to 2 years unless you request deletion
7. Security
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Marketing Communications
We may send you marketing communications about our services, industry insights, and company updates. You can opt out of these communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly at saba@lanchavacreative.com
- Updating your preferences in your account settings
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your personal information.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website prior to the change becoming effective.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at saba@lanchavacreative.com